BACKSPIN SPORTS SHIPPING & RETURN POLICY
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. All orders are processed within 48 hours excluding weekends and holidays.
Payment:
All prices listed on backspinsports.com are in USD, and accepted forms of payment are: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, & PayPal.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided during checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@backspinsports.com.
Standard Shipping:
All orders, excluding tables, are sent via UPS, USPS or FedEx Ground, and standard delivery time is 3 to 5 business days. Shipping costs is determined by the zone where the destination zip code is located. Paddles & accessories orders of $75 or more automatically receive free standard shipping service to locations in the contiguous United States.
Table Shipments:
Table orders arrive at destinations in approximately 10 - 15 business days. This applies to all standard LTL and White Glove Deliveries.
Expedited shipping available for additional fee per request and quote separately.
Table shipping include curbside delivery to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so, you will be notified before your table is shipped.
All tables are shipped by motor freight Monday - Friday. Due to the size of the truck the freight company may be unable to access certain residential areas.
Should you feel that your required destination is inaccessible to a truck, please contact us sales@backspinsports.com prior to placing your order.
Backspin Sports will notify you once your table has been shipped, via email, and provide you with the tracking number. The freight company should contact you to schedule a delivery time.
Should you need to make changes for any reason once the table has been shipped, additional charges may apply.
Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Liftgate service is provided (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground.
Should you be unable to assist the driver, additional services can be provided by the freight company. Additional services include inside Delivery (additional charges may apply) or White Glove Service (in-home delivery, setup and box removal) starting from $350. Limited availability due to covid-19.
Please notify us via email should you require any of the above services as there will be NO help in assembling your table otherwise.
Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
Once the table is removed from the truck, and while the driver is still present, please make sure to inspect the table for any damage. Table damage must be noted on the Proof of Delivery at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact us at sales@backspinsports.com. For any concealed table damage found after the delivery you must notify Backspin Sports within five (5) days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing that table in its original packaging.
Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and the Supplier.
Shipments outside of the United States:
At this time, Backspin Sports does not deliver outside of the contiguous United States.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@backspinsports.com and we will process an insurance claim on your behalf.
Warranty:
All products have a 30 day warranty against factory defective merchandise with the exception of tables, which have a 1 year limited warranty. This warranty does not cover misuse, or customer inflicted damage to a product. Any products that are requested to be assembled, such as Blades and Rubbers, are taken as is, unless damage occurs due to shipping. All used products are taken as is. Beyond the warranty, parts are available for sale for certain products, such as tables.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Return Policy:
If there is extensive damage to the product, please contact Backspin Sports returns@backspinsports.com at your earliest convenience and reference your order/shipment number. All products with shipping or factory damage will be replaced or refunded by the supplier. More information may be required depending on date and products ordered.
Prior to return of any and all merchandise, a proof of purchase and authorization must be made by Backspin Sports via email. Customer must initiate the return process within 30 days upon delivery. Any returned product must be returned in its original packaging and in sale-able condition, to an address provided to you by a Customer Service Representative. A restocking fee of 25% re-stocking fee will apply.
Products must be new, unused, and contain all original accessories. Rubber, nets, and balls cannot be returned if opened.
Returned goods must be shipped with freight prepaid via US Postal Service, UPS, or FedEx, or an LTL freight company of your choice (for larger items, such as tables). Refunds will not be given for the shipping costs. This applies to all products, including tables. If the returned merchandise is found to be factory defective, a shipping label would be provided to you by a Service Representative.
Products returned, and in the opinion of Backspin Sports that appear to be damaged by the customer will NOT be accepted for return, exchange or refund. A customer requesting the return of the damaged product which was sent to and received by Backspin Sports will require all shipping charges to be charged to the customer for the return of such product or products, unless arrangements of such products are made in advance and authorized by Backspin Sports.
The above rules and prices are subject to change without prior notice.
